Política de reembolso
Return and Refund Policy
Effective Date: January 8th 2025
Thank you for your purchase! Please read our return policy carefully before placing your order.
Returns
We do not accept returns or exchanges unless the item you purchased is defective or damaged upon delivery.
Damaged or Defective Items
If your product arrives damaged or defective, we are happy to assist you. To request a return for a damaged or defective item, please follow these steps:
- Notify Us: Contact us at Swaxbr@gmail.com within 7 days of receiving the item.
- Provide Proof: Include your order number and clear photos or videos of the damaged or defective product.
- Approval Process: Once your claim is reviewed and approved, we will provide instructions for the return process or offer a replacement.
Refunds
Refunds will only be issued for:
- Items that are determined to be damaged or defective.
- Shipping costs for returning defective or damaged products (if applicable).
Refunds will be processed within 5-7 business days once the return is received and inspected.
Non-Eligible Items
We cannot accept returns for:
- Items that were not purchased through our store.
- Items damaged by misuse or mishandling after delivery.